TheNextWeb has reported that Apple has begun returning the $299 purchase price of Final Cut Pro X to customers who are unsatisfied with the product’s features and capabilities. Apple has begun issuing refunds to those who have filed an official request using Apple’s Mac App Store Customer Service form.
Some customers have received sympathetic email responses from Apple support staff, including:
“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”
This is an interesting move as unless you live in Taiwan where there is a slightly different agreement, if you purchase Mac Apps they are not usually up for return.
Apple has been plagued with poor reviews from Final Cut Pro X customers and it still only rated with 2.5 stars.
This is a typical customer comment from the store:
"This application should not be called Final Cut Pro as it is no way compatible with older versions of Final Cut Pro. Basically, rendering the app useless if you are in need of accessing old Final Cut Pro projects. It is basically iMovie with a few improvements".