Apple Issues Refund To Final Cut Pro X Customers
TheNextWeb has reported that Apple has begun returning the $299 purchase price of Final Cut Pro X to customers who are unsatisfied with the product’s features and capabilities. Apple has begun issuing refunds to those who have filed an official request using Apple’s Mac App Store Customer Service form.
Some customers have received sympathetic email responses from Apple support staff, including:
“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”
This is an interesting move as unless you live in Taiwan where there is a slightly different agreement, if you purchase Mac Apps they are not usually up for return.
Apple has been plagued with poor reviews from Final Cut Pro X customers and it still only rated with 2.5 stars.
This is a typical customer comment from the store:
"This application should not be called Final Cut Pro as it is no way compatible with older versions of Final Cut Pro. Basically, rendering the app useless if you are in need of accessing old Final Cut Pro projects. It is basically iMovie with a few improvements".
Joanne Carter
Joanne Carter is a British photographer, photography journalist, editor and curator and the founder and editorial director of TheAppWhisperer.com, an independent international photography publication established in 2009.Her journalism, criticism and commentary have appeared in The Times, The Sunday Times, The Guardian, Financial Times, BBC, Vogue Italia, LensCulture, Popular Photography, Android Magazine, NikonPro, DPReview, Which Digital Camera and Which Camera. She has lectured internationally on photography and mobile art, served as a juror for international photography awards, and exhibited her own photographic work across the UK, Europe, South Korea and the United States.Alongside her editorial work, Joanne's photographic and postgraduate research explores death, grief, memory, representation and social inequality through contemporary photography, participatory practice and visual research methods, with the longer-term aim of developing this work through doctoral research.Through TheAppWhisperer, she continues to publish independent photography journalism spanning contemporary photographic practice, mobile imaging, photographic apps, computational photography and emerging imaging technologies.Joanne is available for editorial commissions, photography projects, judging, curatorial work, speaking engagements, consultancy and selected collaborations.
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